Here’s an unusual piece of research that challenges the myth that open offices yield higher levels of communication and collaboration. In “Ye Olde days,” when most employees had their own office, the “Word” was that open office partitions led to greater collaboration and teamwork … and could allow a company greater flexibility to readily change layouts if the company were to grow or reorganize.
After a few years, people discovered that virtually no one ever changed the office layout. the flexibility myth died. Now, here’s data that challenges the other.
I included this research as germane to “Sustainable Living” as working hours consume a significant portion of our lives And if one type of office arrangement might improve our “quality-of-life” experience at work, more than another, then this research might be quite useful to us.
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Yes, open office plans
are the worst
Jul 13, 2018
If you’re endlessly distracted by your co-workers in the gaping open office space you all share, you’re not alone. Compared to traditional office spaces, face-to-face interaction in open office spaces is down 70 percent with resulting slips in productivity, according to Harvard researchers in a new study published in Philosophical Transactions of the Royal Society B this month.
In the study, researchers followed two anonymous Fortune 500 companies during their transitions between a traditional office space to an open plan environment and used a sensor called a “sociometric badge” (think company ID on a lanyard) to record detailed information about the kind of interactions employees had in both spaces. The study collected information in two stages; first for several weeks before the renovation and the second for several weeks after.
While the concept behind open office spaces is to drive informal interaction and collaboration among employees, the study found that for both groups of employees monitored (52 for one company and 100 for the other company) face-to-face interactions dropped, the number of emails sent increased between 20 and 50 percent and company executives reported a qualitative drop in productivity. The study’s authors, Ethan Bernstein and Stephen Turban, wrote:
“[Organizations] transform their office architect-
tures into open spaces with the intention of
creating more [face-to-face] interaction and
thus a more vibrant work environment.
“[But] what they often get — as captured by a steady
stream of news articles professing the death of the
open office is an open expanse of proximal employees
choosing to isolate themselves as best they can (e.g.
by wearing large headphones) while appearing to be
as busy as possible (since everyone can see them).”
While this study is far from the first to point fingers at open office space designs, the researchers claim this is the first study of its kind to collect qualitative data on this shift in working environment instead of relying primarily on employee surveys.
From their results, the researchers provide three cautionary tales:
- Open office spaces don’t actually promote interaction. Instead, they cause employees to seek privacy wherever they can find it.
- These open spaces might spell bad news for collective company intelligence or, in other words, an overstimulating office space creates a decrease in organizational productivity.
- Not all channels of interaction will be effected equally in an open layout change. While the number of emails sent in the study did increase, the study found that the richness of this interaction was not equal to that lost in face-to-face interactions.
Seems like it might be time to (first, find a quiet room) and go back to the drawing board with the open office design.
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My professional life has largely been in small companies with four to seven people. Perhaps in that kind of environment, in which “everybody knows everybody,” an open plan works. But in larger settings …
Good fences make good neighbors! All people need privacy, but also need access to others.
In an office, if one feels too exposed, then it is difficult to focus, to feel comfortable, and to feel safe. It would be more helpful to have spaces for privacy. Some may need the privacy most of the time. Some may just need it some of the time. Yet everyone needs it at some point.
This is part of “sustainable living” in that our “quality-of-life” experience is as germane in work settings as it is in residential settings.